!            This File loads up the Demonstration Database                                                                            !                               !            This File loads up the Demonstration Database
!            from a text records.
!            The Supervisor can load this file using the pulldown
!            Supervisor / Databases / Import...
!
!            SupportDesk Version 1.50+ Compatible Format
!
!  Add Users
!  ---------
"U","Agatha","Agatha Christie","","","20/01/95","analyst","agatha","2","9"
"U","Alfred","Alfred Hitchcock","Cust Support Manager","Responsible for all fictional entries","20/01/95","support","psycho","1","49"
"U","JLC","John Le Carre","","","20/01/95","JLC","JLC","2","69"
"U","PDJ","P.D. James","","","20/01/95","PDJ","PDJ","2","25"


!  Add Products & Versions
!  -----------------------

"P","Gamma","IBM Gamma","Purchase Ledger for IBM mainframes","","Available","28/04/92","20000.00","Hedgehog Computer Supplies","The Pricklers","Distribution Arrangement"
"PV","Gamma","1.0","MVS","","Current released version","Released","20/07/92","20000.00"
"PV","Gamma","2.0","MVS","","Latest version which is in Beta test","Beta","28/04/92","25000.00"

"P","Sigma","Sigma WorkStation","Sales Ledger","","Available","28/04/92","499.97"
"PV","Sigma","1.0","DOS","","DOS version of Sales Ledger. Single User","Available","28/04/92","499.97"
"PV","Sigma","2.0","DOS","","DOS version of Sales Ledger. Multi-User","Released","20/07/92","499.97"
"PV","Sigma","3.0","WIN3","","Windows 3 version of Sales Ledger","Available","28/04/92","699.99"

"P","TopAcc","TopAcc for Windows","Windows 3 Sales Ledger Accounting Package","","Development","19/05/92","250.00"
"PV","TopAcc","1.0","WIN3","","Windows 3 Version","Released","20/07/92","500.00"

!
!  Add Customers etc.
!  ------------------

"C","AlumEng","Alum Engineering Co.","Forth Industrial Estate","","Edinburgh","","Scotland","ED3 6GH","081-243-7896","","Ian McKinley","Long time users of the Gamma product","081-243 7898","081-243 7897","100115,733","081-243 7799","21/09/95","1 Year Warranty","Scotland"
"CP","AlumEng","Gamma","1.0","","","serial","asset","status","analysis","1/1/91","2/2/92","period","12.34","Code","3/3/93","56.78","order","invoice","contract","4/4/94","5/5/95","Festival Square"
"CP","AlumEng","Gamma","2.0","",""
"CC","AlumEng","","Janet Brook"

"C","BrFilmC","British Film Company","56 Highland Rd.","","Shepperton","Surrey","","SH6 8UH","0785-24322","","Ben Kingsley","Extensive users of Sigma","0785-24325"
"CP","BrFilmC","Sigma","1.0","",""
"CP","BrFilmC","Sigma","2.0","",""
"CP","BrFilmC","Sigma","3.0","",""
"CC","BrFilmC","","Ken Russell","","On Location","1 Daisy Bank Road","Shepperton","Surrey","","","SH7 9TR","081-222 7888","081-222 7889","1023478,355","081-222 7891","Very hard to track down!"
"CC","BrFilmC","","Richard Attenborough"

"C","DGMetal","DG Metals Ltd.","Ferrybridge Ind. Estate","","Windsor","Berkshire","","WS4 5RT","1234-2222","","","Beta testing TopAcc","071-234 3334"
"CP","DGMetal","TopAcc","1.0","","","1"
"CC","DGMetal","","Albert Smith"

"C","NorBnkC","Northern Banking Company","NBC House","St. Peters Square","Manchester","","","M23 5BG","061-236-1234","","John Smith","Currently users of all our products"
"CP","NorBnkC","Gamma","1.0","",""
"CP","NorBnkC","Sigma","2.0","",""
"CP","NorBnkC","TopAcc","1.0","",""
"CC","NorBnkC","","Hilary Davis"
"CC","NorBnkC","","Stanley Brown"
"CC","NorBnkC","","Judith Allan"

"C","UniBar","Universal Barcodes Ltd.","UniBar House","Worcester Rd.","Shrewsbury","Shropshire","","SR4 5HG","0769-67899","","Jenny Wright","Currently testing Windows Version","021-444 9989"
"CP","UniBar","TopAcc","1.0","",""  
"CC","UniBar","","Tim Welch"
"CC","UniBar","","Mike Scanlan"
"CC","UniBar","","Richard Hill"    

!
!  Add Events and Replies
!  ----------------------

"E","JSS00001","AlumEng","Gamma","2.0","Fault","Closed","Urgent","1 Year Warranty","Super","01/01/92","09:45","12/01/92","15:30","Problems loading latest tape","Janet Brook","Agatha","A1234","1","","","","","",""
"ER","JSS00001","Super","24/01/95","13:45","","","Fault","Open","Urgent","1 Year Warranty","","There is a problem with the tape we sent them last week. Brian can not load it here. He gets a 'Load Error 2343'. Any suggestions ?"
"ER","JSS00001","Agatha","24/01/95","13:45","","","Fault","Assigned","Urgent","1 Year Warranty","","Yes I think he needs to put the tape onto a high density drive"
"ER","JSS00001","Super","24/01/95","13:45","","","Fault","Closed","Urgent","1 Year Warranty","01:30","Fixed their problem. I've closed the fault. Thanks."

"E","JSS00002","BrFilmC","Sigma","1.0","Fault","Assigned","Low","","Super","24/01/95","13:45","","","Screen Colours","Ken Russell","Alfred","BFC 3454","1","","","","","",""
"ER","JSS00002","Super","24/01/95","13:45","","","Fault","Open","Low","","","In the credit screen there is a problem with screen colours on the Compaq Portable III"
"ER","JSS00002","Alfred","24/01/95","13:45","","","Fault","Assigned","Low","","","Yes, it has been fixed for the next release"

"E","JSS00003","AlumEng","Gamma","2.0","Enhancement","Open","Medium","1 Year Warranty","Super","24/01/95","13:45","","","Support for local printer","","Agatha","A2344","2","","","","","",""
"ER","JSS00003","Super","24/01/95","13:45","","","Enhancement","Assigned","Medium","1 Year Warranty","","Could we have support for the IBM 5467 printer in the next release ?"
"ER","JSS00003","Agatha","24/01/95","13:45","","","Enhancement","Assigned","Medium","1 Year Warranty","","I will add it to the list of suggestions for the next release"

"E","JSS00004","BrFilmC","Sigma","1.0","Document","Open","Low","","Super","24/01/95","13:45","","","Error in documentation","David Attenborough","Alfred","BFC 345","4","","","","","",""
"ER","JSS00004","Super","24/01/95","13:45","","","Document","Open","Low","","","On page 32 where it says 'credit note' on line 12 it should say 'debit note'"

"E","JSS00005","DGMetal","TopAcc","1.0","Fault","Assigned","High","","Super","24/01/95","13:45","","","Problems using Clipboard","Albert Smith","JLC","DGM 1221","1","","","","","",""
"ER","JSS00005","Super","24/01/95","13:46","","","Fault","Open","High","","","'Copy' from Clipboard does not work"
"ER","JSS00005","JLC","24/01/95","13:46","","","Fault","Assigned","High","","","Yes we are currently looking at this problem at the moment"

"E","JSS00006","NorBnkC","TopAcc","1.0","Fault","Assigned","Medium","","Super","24/01/95","13:46","","","Window repainting","Stanley Brown","JLC","NBC 5676","1","","","","","",""
"ER","JSS00006","Super","24/01/95","13:46","","","Fault","Open","Medium","","","When a new invoice is added the main window does not always repaint itself to reflect the addition."
"ER","JSS00006","JLC","24/01/95","13:46","","","Fault","Assigned","Medium","","","Yes this fault has been reported by a variety of sources. It has been fixed and will be in the next version."

"E","JSS00007","UniBar","TopAcc","1.0","Fault","Assigned","Medium","","Super","24/01/95","13:46","","","Printer Setup Dialogue","Mike Scanlan","JLC","U1234","2","","","","","",""
"ER","JSS00007","Super","24/01/95","13:46","","","Fault","Open","Medium","","","It has been reported that the Printer Setup dialogue does not appear under Windows 3.0"
"ER","JSS00007","JLC","24/01/95","13:46","","","Fault","Assigned","Medium","","","This has been fixed in the latest version."

"E","JSS00008","AlumEng","Gamma","1.0","Fault","Open","Urgent","1 Year Warranty","Super","24/01/95","13:46","","","Credit/Debit Error","Janet Brook","Agatha","A4576","9","","","","","",""
"ER","JSS00008","Super","24/01/95","13:46","write","alumeng1.wri","Fault","Open","Urgent","1 Year Warranty","","Errors accumulating Debits on Account 413434. See attached document"
"E","JSS00009","AlumEng","Gamma","1.0","Fault","Open","High","1 Year Warranty","Super","24/01/95","13:46","","","Accessing accounts","Janet Brook","Agatha","A4577","9","","","","","",""
"ER","JSS00009","Super","24/01/95","13:46","","","Fault","Open","High","1 Year Warranty","","Having some problems accessing accounts within Gamma. More details later."

"E","JSS00010","AlumEng","Gamma","1.0","Question","Assigned","Medium","1 Year Warranty","Super","24/01/95","13:46","","","Printing to files","Janet Brook","Agatha","A4578","9","","","","","",""
"ER","JSS00010","Super","24/01/95","13:46","","","Question","Open","Medium","1 Year Warranty","","Is it possible to print our reports to a file ?"
"ER","JSS00010","Agatha","24/01/95","13:46","","","Question","Assigned","Medium","1 Year Warranty","","Yes it is !. See me later to get details to pass on."